Our office hours are Mondays through Fridays, from 9 am to 2 pm EST.

Although our offices are closed on the weekend, we do schedule weekend appointments. They must be requested in advance and are based on caregiver availability. If you are interested in our services, please contact us for more information.

Email us with the subject “Urgent” at info@tailsontrails.com or you may reach the Founder of Tails On Trails text only at 201-878-6957. Please include your name, your pet’s name, and a brief description of your concern so we can respond promptly.

We offer dog walking and cat sitting services in downtown Jersey City (07302). If you are on the edge of our service area including Bergen-Lafayette and Newport, please email us at info@tailsontrails.com to confirm if we are able to assist you.

Yes, we are fully insured and bonded. 2 Million dollar insurance provided. For more details, please contact us at info@tailsontrails.com.

We accept Visa, Mastercard, Discover and American Express. For more information regarding our payment policies, you can reach us at info@tailsontrails.com.

For all of our ongoing dog clients, we bill weekly (Mon to Sun). Invoices are available to be viewed on Mondays; payment is expected by Wednesday. It is the client’s responsibility to ensure weekly payments are made on time. Late payments will incur a fee. Cat visits require advance payment. For more details, you can reach us at info@tailsontrails.com.

We’re always grateful to clients who want to personally recognize their pet’s caregiver. Tips are appreciated but never expected.

All new potential dog clients must schedule a complimentary meet and greet with our Founder to complete safety assessments and ensure we are a good match. All approved and ongoing dogs in our care must be able to walk in a group of 2 to 3 friendly and vetted pets. At this time, we do not take on single dog walking clients. Dogs in our care must be group walk-friendly and on a minimum 3 day per week schedule to keep a routine and reserve their spots on our ongoing roster.

Current clients can request visits via their integrated personalized Pet Check Technology™ app, or they can email us and we can schedule it for them. For urgent situations with less than 24 hours’ notice, please email us at info@tailsontrails.com and reach the Founder of Tails On Trails text only at 201-878-6957. Please include your name, your pet’s name, and a brief description of your concern so we can respond promptly.

Dogs benefit from bonding with more than one caretaker, improving socialization. Although we keep walkers consistent, we also rotate backup walkers so main walkers can take a break from work or if they have illnesses or sudden emergencies.

For non-doorman buildings, we require 2 sets of keys. For doorman buildings, 1 set must be left at the front desk, a second form of access is needed and must be formally authorized for Tails on Trails. All sets of keys and FOBs that are entrusted to Tails on Trails are stored securely for all ongoing and future visits.

We are always excited to take care of siblings or guests in your home! We require the guest dog's owner to fill out the form (using your address and noting you’re caring on their behalf). This ensures permission and emergency contact info. Email us for steps at info@tailsontrails.com.

Please fill out the contact form so we may assess your pet care needs. Our office team will follow up regarding availability and scheduling your meet and greet with the Founder.

👉 Contact form