Frequently Asked Questions
If your questions are not answered here, please feel to contact our knowledgeable office team for assistance.
General Questions
What are your office hours?
Our office hours are Mondays through Fridays, from 9am - 5pm.
Are you open on the weekend?
Our offices are closed on the weekend, but we do take on weekend appointments. They must be requested in advance and are based on care giver availability. If you are interested in our services, please contact us for more information.
What areas do you service?
We offer dog walking and cat sitting services in downtown Jersey City (07302), as well as offer cat boarding services to clients who reside in both Hoboken & Jersey City. If you are on the edge of our service area, please contact our office directly to confirm if we are able to assist you.
Are you insured?
Yes, we are fully insured and bonded. You can view our insurance certificate here.
Billing & Payments
What form of payments do you accept?
We accept Visa, Mastercard, PayPal and Venmo. For more information regarding our payment policies, please click here.
How does billing work?
For our ongoing dog clients, we bill on a weekly basis for walks Mondays through Sundays. Invoices are automatically sent on Mondays and we ask that all payment be sent by that same Friday to avoid a late charge per our appointment policy. For all cat visits, payment must be made in advance of visits per our policy.
Am I expected to tip my caregiver?
While tips are greatly appreciated, they are not expected. We are always grateful to those clients who want to personally recognize their pet’s caregiver.
Do you offer discount packages?
Our focus is on providing exceptional pet care and customer service to our clients. Offering discounts on our services impacts our ability to retain and compensate the best and most qualified team members. However, we have some considerations for long-term care and extenuating circumstances, so please contact our office for more information.
Appointment Scheduling
I am interested in your services, what do I do next?
Please take a moment to fill out our contact form so we may assess your pet care needs. Our office team will then follow-up regarding our availability for service.
What are your policies for taking on a new dog client?
All possible new dog clients will be scheduled a meet and greet with our company founder to best assess your pup’s needs and review our care policies and procedures. Once vetted, we will go from there, as all dogs must be able to walk in small groups. We also have a minimum of 3 days per week.
How do I request a visit for my cat or dog?
If you are a current client, you can requests visits via the Pet Check Technology website or mobile app up to 24 hour in advance. Please email the office with any request for visits with less than 24 hours’ notice. There is no need to fill out the contact form again, unless you’ve moved!
Do you offer boarding?
We currently offer cat boarding for Hoboken and Jersey City residents. Please find more information about our cat boarding services here. We do not offer dog boarding at this time. For our ongoing dog clients, we do over in-home overnight care which is subject to availability.
Will my dog have more than one walker?
While we strive to keep the walker consistent, we also make sure to schedule back-up walkers on occasion to make sure the dogs are able to develop a bond with all our walkers. Our clients often tell us how much they enjoy seeing the walks being consistent, regardless of the handler, and the dogs benefit from the extra people socialization, improving their interactions with new people in and outside of your home.
How do you access my home? Do you need keys?
For all clients, we require two sets of keys for any non-doorman building. For any clients who reside in a doorman building, we require a set of keys at the building front desk ongoing as well as master authorization in case of an emergency or lockout. Once the visits are complete, we retain the keys in our secure lockbox, which allows us to immediate access for all future visits. No future key pickups are needed!
What happens if I need to reach you in an emergency when the office is closed?
While the office is closed, we ask clients to contact us directly via email with the subject line “Urgent,” as we monitor all communications after hours should something urgent come up.
I have a guest dog staying at home, can you walk them too?
For any temporary situation with someone else's dog (even if it's your in-laws), we would need them to fill out the contact form on our website, listing your address as well as putting a note in the comments about you caring for them on their behalf. It'll be sort of like a permission slip, so we know the actual owners have given us permission to walk their dog and so we have their contact info on file for any emergencies, etc.